Privacy policy
MCKAY & MCKAY (ABN 655244278 “We”/”US”/”MCKAY & MCKAY”) undertakes to take all due care with any information you provide to us. We use any information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.
This Privacy Policy forms part of, and is subject to the provisions of our Website Terms & Conditions. Please ensure you read our privacy policy below carefully.
AUSTRALIAN PRIVACY PRINCIPLES AND EUOPEAN PRIVACY COMPLIANCE
MCKAY & MCKAY treat all personal information in accordance with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
Where we collect personal information of our users whom are located in Europe we strive to comply with ePrivacy and Electronic Communications Directive 2002/58/EPC wherever relevant.
INFORMATION WE COLLECT FROM YOU
MCKAY & MCKAY may obtain the following information about you when you access our website or purchase any goods and services from us:
· Your name and d.o.b.;
· Your Company name;
· Your residential and business postal addresses;
· Your contact details including email address and telephone number;
· Bank Account or credit card details including billing address for agreed billing purposes;
· Your geographic location or IP address when you access our website;
· Preference and password information for using this site including your computer and connection information;
· Survey responses, support queries, blog comments and social media handles used when you submit information on our website; and
· Any other information that you otherwise share with us (together ‘Personal Data’).
Our website is not intended for persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
At any time you may log into your account to review, correct, update or delete your Personal Data yourself or by contacting us directly to do so.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the data we gather to deliver our services to you, which includes communicating with you, offering technical assistance, updating you on offers and updates, sending you helpful content, monitoring customer satisfaction, troubleshooting issues, and giving you a customised online experience.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as any comment or testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Marketing emails will only be sent to you if you have subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
This site may also collect Internet Protocol (IP) addresses. IP Addresses are assigned to computers on the internet to uniquely identify them within the global network. MCKAY & MCKAY collects and manages IP Addresses as part of the service of providing internet session management and for security purposes to help prevent and detect any misuse of, or fraudulent activity involving this site.
STORAGE AND SECURITY OF YOUR INFORMATION
While your Personal Data is in our possession or under our control, we will take all reasonable precautions to maintain its confidentiality. Every piece of information we obtain from you is stored and protected on our encrypted servers. Before being transmitted, credit card information is encrypted and not stored on our servers.
We may send information we gather about you, including Personal Data, across borders for processing and storage in nations other than Australia in order to provide our services. Your Personal Data will only be transferred to countries with sufficient privacy protections if it is processed and transferred outside of Australia.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
A cookie is a small file that is installed in your web browser and gathers data about how you browse the internet. A website's configuration can be customised to your requirements and preferences through the use of cookies. Cookies are specific to you and are only readable by a web server on the domain from which they were issued. Cookies have the potential to gather and retain personal data about you. Whether it is collected through cookies or from other sources, the Company protects your personal information with the same level of privacy.
Cookies do not have access to any Personal Data, such as your name, address, email address, or phone number, or information that is saved on your computer. Although most web browsers accept cookies by default, you can set your browser to reject cookies at any time. However, this might make it so that you are unable to fully utilise our website.
Cookies are used by our website to track website traffic, enable social media sharing and liking features, and improve the user experience for website visitors. Furthermore, cookies and pixels may be utilised by third-party services like Google Adwords and Facebook Ads to display pertinent advertisements to website users. This website and other websites you visit might have these advertisements.
SHARING YOUR INFORMATION WITH THIRD PARTIES
MCKAY and MCKAY do not sell or deal in Personal Data or any customer information.
When you use this website to purchase goods or obtain services from a third party, we will give that third party the information it needs to handle and process your order. We don't currently deal in or sell personal or client information. However, we may utilise your information in a general manner without any reference to your name, to generate marketing data, pinpoint user preferences, and help fulfil overall client needs. We may also use the data you give us to enhance our services and website, but not for any other purpose.
Your Personal Data details will only be disclosed to third party suppliers where required of us by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. If we do share your Personal Data with a service provider, we will only do so after that party has consented to abide by the applicable privacy laws and our privacy standards as outlined in this privacy policy. Your Personal Data cannot be used by third parties for purposes other than those for which it was shared, per our agreements with them.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of MCKAY & MCKAY, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
LINKS TO OTHER WEBSITES
This website may contain links to other websites and service providers. These links are for convenience only. Links to websites operated by third parties do not imply endorsement, sponsorship, or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
ACCESS YOUR PERSONAL INFORMATION
You may request at any time to access or amend your personal information in accordance with the Australian Privacy Principals. Requests for personal information can be directed to our email address admin@mckayandmckay.com.
Upon request we will amend any personal information that is held by us that may be inaccurate, incomplete or out of date.
MCKAY & MCKAY will endeavour to deal with all requests for personal information expediently. Requests for large volumes of personal information or information that has been archived may require further time before the requested information can be provided. We may refuse to give access to your personal information that we hold in specific circumstances, this includes circumstances where providing access would:
a) Be unlawful (such as where a record that contains personal information about you is subject to a claim for legal professional privilege by a contractual counterparty)
b) Have an unreasonable impact on another person’s privacy
c) Prejudice an investigation into unlawful activity
d) Prejudice anticipated legal proceedings where the information would not be accessible by the process of discovery in those proceedings.
We will provide you with a statement that states the reasons for our refusal where access is refused.
CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at admin@mckayandmckay.com and we will endeavour to respond within 48 hours.